Frequently Asked
Questions
We are open 24/7 and only close Christmas day.
Coolpak is currently located across the wider Canterbury region with two sites in Rolleston (south of Christchurch) and four sites in Timaru.
Coolpak is a 3PL provider and Coolpak store a variety of products ranging from meat, fish, vegetables, to diary. We are open to storing other types of products should it be safe to do so, just get in touch.
Coolpak has more than 50 years of experience and a hands-on management team who are ready and willing to help in getting the best customer outcomes.
Coolpak has a Master Services Agreement (MSA) which is to be signed before starting any jobs with new customers. We believe this is a fair and reasonable document which provides safety for both parties for the services being provided.
Yes, we were very proud to have received this listing at our Rolleston site in 2024.
Coolpak has its own bespoke WMS which has a link to a customer portal called ‘WIRE’ where customers can view their stock at any given time.
Coolpak has invested significantly into the local communities and our customers communities with significant amounts donated to ensure clubs and foundations have the facilities they require.
Coolpak has set the ambitious target of eliminating all Category 1 & 2 emissions from its cold storage operations by 2030 and is making significant progress towards these goals.
Our prices vary depending on the services required for the customer. Please enquire and a member of the team will be in touch.
Coolpak hold comprehensive insurance, however it is the customers responsibility to hold insurance for their product when it is in our store.
Coolpak prides itself on taking your product from plant to port in the most efficient manner possible. Coolpak currently provides the following services:
- Transportation and logistics
- Product sorting and grading
- Blast freezing
- Cold storage
- Container loading and storage
- Repacking
- Labeling and other ancillary tasks
However, Coolpak are always open to discussions with customers on other logistics related tasks, our ‘aim is to take away our customers pain’.
Coolpak has both freezer and chilled temperature rooms.
Yes, we do and will also entertain discussions with customers on investing in automated solutions.
Coolpak has state of the art Oxy-reduct fire protection systems in place. This reduces oxygen in temperature-controlled rooms which prevents flames from igniting.
Our fleet comprises over 20 vehicles (primarily DAF and IVECO vehicles) that include curtain-side, hard-side and skeletal units.
